*Starting salary is dependent upon qualifications, but in most cases is no higher than the midpoint for range.
NATURE OF WORK:
Under the general direction of the Chief Information Officer, the IT Service Delivery Manager is responsible for management and support of end user technology for all staff at the City of Evanston. This position’s responsibilities include managing two Technical Support Specialists (includes Service Desk), Public Safety Technology Coordinator, Civic Technology Analyst, Digital Services Specialist and GIS Analyst. The end user environment includes network access, computer hardware and software, Active Directory account management, Cisco IP Phones, mobile devices, printers, and all other peripheral devices. Management of the Service Desk queue requires distribution and resolution of requests for computer hardware and mobile devices in various physical locations. In addition, this position will lead projects that involve improvement of business processes and the implementation of new technology.
Success for this position is defined as maximizing Information Technology’s resources to provide our users with the technology tools needed to perform their jobs quickly and effectively. This is done with courteous, professional, skillful and expeditious resolution of our internal customers’ technical issues and management of technology infrastructure. This position must develop and maintain working relationships with a functionally diverse group of internal customers. It may be further defined by the efficient management of end user environment, the Service Desk queue and by the effective completion of projects.
ESSENTIAL FUNCTIONS: Specific assignment will include some or all of the following:
Knowledge, skills, and abilities in the following areas:
PHYSICAL REQUIREMENTS OF WORK:
Ability to work primarily in a sedentary position, occasionally using force to lift up to 50 pounds and/or 20 pounds frequently, carry or otherwise move objects normally found in an office setting including computers and/or printers. The employee is subject to common inside office environmental conditions.
The IT Service Delivery Manager reports to the Chief Information Officer and is responsible for overall management of service delivery team. Guidance is provided via the City Code; City financial, purchasing and technology policies; state statutes; and related governmental or other agencies. The employee must work independently, within the overall framework and policies set by the City Manager. The employee is responsible for prioritizing work tasks and for identifying and utilizing the appropriate staffing resources to reach the goals of the division, department, and the City Manager.
The employee has frequent contact with City employees and City officials; and contact with vendors, residents and outside agencies. The employee may occasionally attend and/or present at city council meetings, other city meetings, presentations, conferences, and related events.
To apply for this position, please apply online at www.cityofevanston.org on or before the closing date.
Chosen candidates will be required to provide proof of licenses, certifications, and education required for this position. Candidates will also be subject to qualifying pre-employment processes, including medical examination, drug/alcohol screen, employment verification, and criminal background check.
The City of Evanston is an equal opportunity employer and ensures against discrimination in employment on the basis of a person’s race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military discharge status, source of income, housing status, or gender identity. The City of Evanston is also committed to accessibility for persons with disabilities. Any person needing mobility or communications access assistance should contact Human Resources at 847-448-8204 (voice) or 847-448-8052 (TTY).