Work Schedule: Monday-Friday 9:30 am- 3:30 pm
This is a temporary position scheduled for up to 27.5 hours per week with no benefits.
NATURE OF WORK:
The Customer Service Representative (CSR) is responsible for all customer contacts received by phone, in writing and in person, establishing and maintaining relationships with customers on behalf of the City. The CSR will take personal and complete responsibility for each customer contact by ensuring that customer needs are met. This position involves a high level of internal and external customer contact on a daily basis. The CSR provides internal service for departments regarding all front-line customer related functions. The CSR must convey to the customer a sense of expertise in our services and capabilities. The CSR also serves as an external educator to our community and customers. The CSR is responsible for communicating and functioning within City policies and procedures.
CSR’s function in various departments including but not limited to Fire/Police Alarm Permit and False Alarm payment processing; Sign, Rooming House, Elevator, Apartment Building Owner Registration; RPZ Annual Registrations; Animal and Vehicle license payment processing; building permit processing; birth and death certificate recording and distribution; Senior Taxi Cab program processing, and all miscellaneous department generated invoices.
ESSENTIAL FUNCTIONS OF WORK (Specific assignments by department are detailed below):
MINIMUM REQUIREMENTS OF WORK:
Ability to add, subtract, multiply and divide all units of measure; to perform the four operations with like or common decimal fractions, in particularly related to the operations involving monetary units
Ability to read aging report and other documents as relate to collections
.PHYSICAL REQUIREMENTS OF WORK:
Work is performed under the general direction of the Building and Inspection Services Division Manager. Assignments may vary from day to day, however primarily routine. Assignments can be either verbal or written, with the employee determining proper procedure and work methods and is responsible for completing the work according to City work rules and safety regulations. Work is reviewed through ongoing observation, written and verbal communication, meetings and feedback from supervisors and other department employees. Guidance is provided through rules and regulations, policies and procedures, Personnel Rules and OSHA. Work is evaluated at least annually for the safe and skilled utilization of equipment, quality of tasks, adherence to work rules, and performance in accordance with the classification standard.
This person has regular and frequent contact with all levels of internal staff as well as contact with the public at large.
Chosen candidates will be required to provide proof of licenses, certifications, and education required for this position. Candidates will also be subject to qualifying pre-employment processes, including medical examination, drug/alcohol screen, employment verification, and criminal background check.
The City of Evanston is an equal opportunity employer and ensures against discrimination in employment on the basis of a person’s race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military discharge status, source of income, housing status, or gender identity. The City of Evanston is also committed to accessibility for persons with disabilities. Any person needing mobility or communications access assistance should contact Human Resources at 847-448-8204 (voice) or 847-448-8052 (TTY).