After the closing date you will receive notification via e-mail regarding assigned date and time for the mandatory practical assessment.
NATURE OF WORK:
Receives and prioritizes 911 emergency and non-emergency calls for service. Operates radio equipment to dispatch police, fire and emergency medical personnel. Tracks status of units and maintain related records. Monitors various camera views, processes warrants, relays messages. Computerized data entry and access City Network and a variety of databases to retrieve related information as required. This position involves 12-hour shift work necessary to provide services 24/7/365 (weekends, evenings, and holidays included). Work shifts are usually 12 hours in duration, but may be extended to maintain minimum staffing or in the event of an emergency.
ESSENTIAL FUNCTIONS OF WORK:
MINIMUM REQUIREMENTS OF WORK:
PHYSICAL REQUIREMENTS OF WORK:
The ability to work in a primarily sedentary position, with the ability to occasionally use force to exert up to 20 pounds. The ability to lift, carry or otherwise move objects, books, materials, etc. using up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Ability to speak clear, articulate English. Full range of hearing required in both ears.
The employee is subject to inside environmental conditions: protection from weather conditions, but not necessarily from indoor temperature changes.
There are no environmental hazards associated with this classification.
The Telecommunicator reports to the Assistant Communications Coordinator who outlines work assignments, reviews work in progress, and completed work. The position works closely with all relevant departments/bureaus to assist and inform in the incorporation of communication best practices, as appropriate. Guidance is provided via the City and Police Department policies and procedures, applicable state and federal laws and regulations, as well as the Fraternal Order of Police contract. Work is evaluated at least annually with respect to progress toward achieving goals, leadership, communication skills, customer service, ability to work productively and effectively with employees at all levels in the organization as well as elected and appointed officials, community groups and the general public.
Chosen candidates will be required to provide proof of licenses, certifications, and education required for this position. Candidates will also be subject to qualifying pre-employment processes, including medical examination, drug/alcohol screen, employment verification, and criminal background check.
The City of Evanston is an equal opportunity employer and ensures against discrimination in employment on the basis of a person’s race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military discharge status, source of income, housing status, or gender identity. The City of Evanston is also committed to accessibility for persons with disabilities. Any person needing mobility or communications access assistance should contact Human Resources at 847-448-8204 (voice) or 847-448-8052 (TTY).
TYPE OF ELIGIBILITY LIST
LIFE OF ELIGIBILITY LIST
Practical Assessment : Pass/ Fail
911 Observation: Pass/Fail
Polygraph:Pass/Fail Psychological: Pass/ Fail