Schedule, 20 hours per week:
NATURE OF WORK:
The Engagement Services team is seeking a dedicated, creative individual. Candidates should reflect the diversity of our community and be committed to exploring the frontiers of what equitable access to resources means to Evanston. This position is responsible for providing responsive and high quality programming, reader’s advisory services to children, teens and adults in the library and out in the community and will play a significant role in providing a safe, welcoming and well maintained facility.
ESSENTIAL FUNCTIONS (Specific assignment will include some or all of the following):
Welcomes all who enter the branch and carefully interviews those who need assistance to determine what information is required. Assists with the use of library materials, services, equipment and facilities, including providing help in accessing online resources and downloading library media. This may include referrals to other library or city departments or other organizations.
Plans, presents, evaluates and promotes innovative programming for a diverse community in the branch and out in the community based on knowledge gained from interactions with community members. This may be done independently or in partnership with other staff or other organizations. This may include but not be limited to story times, craft activities, STEAM, leading book or movie talks or discussions and programs by authors and others of interest to the community.
Maintains current knowledge of new titles and authors of both children’s, teen and adult literature in a variety of formats and electronic resources. Reads, listens to, and views a wide variety of popular literature and media and suggests titles for purchase..
Welcomes classes and other visitors introducing them to library service and the branch..
Performs daily branch opening and closing procedures and serves as staff member in charge of the branch in the absence of the Neighborhood Services Manager.
Prepares promotional materials as well as displays, and contributes to bibliographies and other guides to books, movies music, organizations and on-line either for the branch or the library. Contributes to staff suggestions.
Assists patrons as needed with the borrowing of library materials, including checking materials in and out, renewing items, accepting fines and fees, initiating interlibrary loan requests, registering new borrowers, and renewing borrower cards.
Assists in maintaining the collection by checking that materials are accurately shelved, and making recommendations regarding shelving changes and materials to add, withdraw or replace
Performs other duties as required or assigned including but not limited to emptying the book drop, routing materials to and from other locations, maintaining reserve shelves, and requesting materials from other locations. Operates and performs minor maintenance on office equipment.
MINIMUM REQUIREMENTS OF WORK:
Must possess a high school diploma, GED or higher and must possess two (2) or more years of work experience in a public library or other education or recreational setting that includes programming and assisting patrons using art, music, storytelling or technology. Possession of a bachelor's degree preferred.
Considerable knowledge of popular literature, culture, authors, films music and media. Must be adept at using and assisting others to use social media and personal technologies that are currently popular.
Considerable knowledge of and the ability to use internet search engines, various software, email, on-line computer catalogs, Windows operating systems, and a variety of office equipment.
Ability to provide excellent customer service and to establish and maintain effective working relationships with a diverse group of customers, volunteers and staff throughout the Library, the Recreation Department and other organizations.
Ability to plan and execute programming that encourages literacy, learning, and fun for children, teens and/or adults.
Ability to prioritize many variable duties, requests and responsibilities.
Ability to read and to interpret articles, memos perform math functions including money, data collection and interpretation and logic to define problems and draw conclusions
Foreign language proficiency is a plus.
PHYSICAL REQUIREMENTS OF WORK:
The ability to work in a primarily sedentary position and occasionally use force to exert up to 20 pounds. The ability to lift, carry or otherwise move objects, books, materials, etc. using up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
The employee is subject to inside environmental conditions: protection from weather conditions, but not necessarily from indoor temperature changes.
There are no environmental hazards associated with this classification.
NECESSARY SPECIAL REQUIREMENTS:
Under the direction of the Neighborhood Services Manager, this individual has contact with other library agencies and staff at all levels, and uses the necessary resources to meet and achieve goals and/or objectives. Work is assigned through specific projects and customer/clientele request. The employee is responsible for prioritizing work tasks, and for identifying and utilizing the appropriate resources to resolve a problem or situation. Work performance is reviewed through observation, completion of projects, status reports, conferences and meetings. Guidance is provided through the City Code, departmental policies, City operating practices and procedures, and other resources as applicable to specific projects assigned. Work is evaluated at least annually, with respect to customer service, problem-solving ability and performance in accordance with this classification standard.
The employee has regular and frequent contact with the general public.
To apply for this position, please apply online at www.cityofevanston.org on or before the closing date.
Chosen candidates will be required to provide proof of licenses, certifications, and education required for this position. Candidates will also be subject to qualifying pre-employment processes, including medical examination, drug/alcohol screen, employment verification, and criminal background check.
The City of Evanston is an equal opportunity employer and ensures against discrimination in employment on the basis of a person’s race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military discharge status, source of income, housing status, or gender identity. The City of Evanston is also committed to accessibility for persons with disabilities. Any person needing mobility or communications access assistance should contact the Human Resources Office at 847-448-8244 (voice)